Frequently Asked Questions
Everything you need to know about your David Koma experience.
Where does David Koma ship from and which countries do you cover?
All orders are dispatched from our London warehouse. We offer worldwide shipping to over 150 countries via our premium courier partners, DHL and FedEx.
What is your return policy for online orders?
We accept returns within 14 days of receipt. Items must be in their original condition, unworn, unwashed, and with all David Koma garment tags still attached.
How can I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes are often precision-tailored, we recommend following these guides or contacting our stylist team for personalized advice.
Are duties and taxes included in the checkout price?
For customers in the UK and EU, taxes are included. For international orders outside these regions, duties and taxes are calculated at checkout to ensure a seamless delivery experience without unexpected fees.
Can I modify or cancel my order after it has been placed?
As we aim to process orders immediately, we can only accommodate modifications or cancellations if the order has not yet been processed by our distribution center. Please contact customer care as soon as possible.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.